Returns & exchanges
Changed your mind? You have 14 days. We want you and your pet to genuinely love what you ordered.
Last updated 1 June 2026
Our 14-day promise
Return any unused item in its original packaging within 14 days of delivery for a full refund or exchange. Items should be in resalable condition — for hygiene reasons, used lick mats, bowls, and similar cannot be returned unless faulty.
How to start a return
Start your return through our Contact form, or email support@larkfell.com with your order number, within 14 days of delivery. We'll confirm the next steps and the return address. Please don't use the Track your order page to begin a return — it's for tracking only.
- Refunds are issued to your original payment method within 5–10 business days of us receiving the item
- Exchanges ship as soon as your original item is on its way back
- Return shipping is free on faulty or incorrect items
Who pays for return shipping
On change-of-mind returns, you cover the cost of return shipping. Return shipping is free on faulty or incorrect items — see below.
Faulty or incorrect items
If something arrives damaged, faulty, or not what you ordered, contact us within 14 days of delivery and we'll arrange a free replacement or refund — including return shipping.